Sercon's reputation for excellent service is unparalleled in the field of IRMS instruments. All our engineers have are highly experienced in the design, manufacture and service of IRMS systems.

Service Contracts
Sercon offer Maintenance Agreements (Service Contracts) to users of Europa Scientific and PDZ Europa instruments. Contract holders can expect the best possible service and quick response times. Consumables required for routine servicing (oil, filaments, gaskets, etc.) are included in contract prices and unlimited phone, fax and e-mail support is offered through our dedicated help line.

Contract days may be used for routine maintenance, emergency repair, technical or applications training at the customers’ request. If any time is still unused at the end of the contract period we will either extend the period or schedule a routine maintenance visit.

Please note that contract holders enjoy many benefits including discounted labour rates, unrivalled support, technical bulletins and other free of charge benefits and services.

Service On Demand
Whilst there are obvious benefits associated with arranging a Maintenance Agreement, no agreement is necessary to use our services. Please contact us if you require assistance.

Training
Sercon provides training for users and operatives covering all aspect of instrument ownership from simple maintenance to sophisticated analytical processes. Please contact us if you want to take advantage of factory or on-site training.

Email / Phone Support
All customers purchasing consumables and spare parts will be entitled to free phone, fax and e-mail support (contract holders taking priority) subject to a minimum purchasing agreement.

Upgrades
Sercon are the specialists for upgrades on Europa Scientific and PDZ Europa instruments.more>>>